SYSTEMS AND METHODS FOR VISUAL PRESENTATION AND SELECTION OF IVR MENU
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United States of America Patent
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Jan 1, 2013
Grant Date -
Jan 24, 2013
app pub date -
Sep 26, 2011
filing date -
Jul 20, 2011
priority date (Note) -
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Abstract
Embodiments of the invention provide a system for generating an Interactive Voice Response (IVR) database, the system comprising a processor and a memory coupled to the processor. The memory comprising a list of telephone numbers associated with one or more destinations implementing IVR menus, wherein the one or more destinations are grouped based on a plurality of categories of the IVR menus. Further the memory includes instructions executable by said processor for automatically communicating with the one of more destinations, and receiving at least one customization record from said at least one destination to store in the IVR database.
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