Systems and methods for improved multisite management and reporting of converged communication systems and computer systems
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United States of America Patent
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Jan 1, 2013
Issued Date -
N/A
app pub date -
Jun 14, 2010
filing date -
Dec 19, 2002
priority date (Note) -
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Abstract
A method for providing a report database is disclosed. A server system coordinates management activities for a plurality of localized devices. An abstraction layer references the localized devices as “locations” rather than physical equipment, which are distinct from an IP address. The server system communicates with an individual device of the plurality of localized devices via the abstraction layer to request software distribution information without requiring user initiation at the individual device. Communications between the server system and the individual device are performed using a protectable communications protocol that includes an atomic error handling capability to enable one or more transaction instructions to be reversed upon an error in one of the plurality of transaction instructions.
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