Systems and methods for intelligent call transcription

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United States of America Patent

PATENT NO 8351581
APP PUB NO 20100158213A1
SERIAL NO

12340297

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Abstract

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Intelligent call transcript systems and methods are disclosed. An intelligent call transcript system can create a transcript of a telephonic communication and supplement the transcript with additional information automatically or upon request. Additional information may be added when key words are detected, such as adding acronym expansion when an acronym is detected or adding identifying information to an important task when mention of the task is detected. Portions of the transcript may also be sent as messages, text-based or audio, upon detection of key words or at the instruction of a user or device.

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Patent Owner(s)

Patent OwnerAddress
RAKUTEN GROUP INCTOKYO

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Cenciarelli, Fulvio Suwanee, US 63 1751
Lewis, John Lawrenceville, US 169 5309
McNamara, Justin Atlanta, US 98 2128
Mikan, Jeffrey Atlanta, US 167 2156

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