Speech recognition method of and system for determining the status of an answered telephone during the course of an outbound telephone call

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United States of America Patent

PATENT NO 8363792
SERIAL NO

11219593

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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A system for determining the status of an answered telephone during the course of an outbound telephone call includes an automated telephone calling device for placing a telephone call to a location having a telephone number at which a target person is listed, upon the telephone call being answered, initiating a prerecorded greeting which asks for the target person and receiving a spoken response from an answering person and a speech recognition device for performing a speech recognition analysis on the spoken response to determine a status of the spoken response. If the speech recognition device determines that the answering person is the target person, the speech recognition device initiates a speech recognition application with the target person.

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Patent Owner(s)

Patent OwnerAddress
SILICON VALLEY BANK AS ADMINISTRATIVE AGENT3003 TASMAN DRIVE HF 150 SANTA CLARA CA 95054

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Boulanov, Oleg Beverly, US 30 614
Drane, Alexandra San Francisco, US 17 360
Kroeker, John Hamilton, US 11 662
Merrow, Lucas North Andover, US 18 372
Quibria, Nasreen Boston, US 7 270
Robinson, Michael R Salem, US 110 5906

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