Automated cross-cultural conflict management
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United States of America Patent
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Jan 29, 2013
Grant Date -
Aug 4, 2005
app pub date -
Dec 3, 2004
filing date -
Nov 13, 2000
priority date (Note) -
In Force
status (Latency Note)
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Abstract
A conflict or dispute between at least two parties is managed to reflect the cultural context of the parties. When the party is from a low context culture, conflict management assumes the party prefers to adopt a transactional viewpoint and to select from a set of possible resolutions. When the party is from a high context culture, dispute resolution assumes the party prefers to view the dispute as part of a relationship and to be advised as to appropriate actions. A system bridges between the cultural contexts of the parties by collecting and providing information in accordance with the preferred procedure of each party.
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Family
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