Importance

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Abstract

An outgoing message monitor is provided. In an embodiment, outgoing messages are monitored to detect potential errors and alerts may be triggered. Using information about a message such as an email, a first classifier classifies the email into an expected class and a second classifier classifies the email into an actual class. On the basis of a comparison of the expected and actual classes an alert may be triggered. In an embodiment, the second classifier uses information derived from text content of the email which may optionally be pre-processed. The first classifier, for example, uses other information about the email such as its intended recipients, information about the presence of attachments, information about whether the email is part of a thread and other information.

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First Claim