Systems and methods for endpoint recording using recorders

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United States of America Patent

PATENT NO 8379835
SERIAL NO

12769545

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Abstract

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Embodiments of the present invention provide systems and methods for recording media communications. An exemplary method is comprised of the following steps: configuring an endpoint recording device for relaying an incoming call to an endpoint component; receiving the incoming call from a communication system; determining whether to relay the incoming call to the endpoint component based on the configurations of the endpoint recording device; responsive to determining that the incoming call is to be relayed, relaying media communications associated with the incoming call to the endpoint component via the endpoint recording device; and recording the relayed media communications at the endpoint component.

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Patent Owner(s)

Patent OwnerAddress
VERINT AMERICAS INC800 NORTH POINT PARKWAY ALPHARETTA GA 30005

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Coleman, Mark Edmund New York, US 7 79
Dong, Thomas Z Marietta, US 39 572
Williams, Jamie Richard Fleet, GB 76 1059

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