Architectural design for embedded support application software

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United States of America Patent

PATENT NO 8380549
APP PUB NO 20100070289A1
SERIAL NO

12233087

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Abstract

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Methods, systems, and apparatus, including computer program products, for implementing a software architecture design for a software application implementing embedded support. The application is structured as multiple process components interacting with each other through service interfaces, and multiple service operations, each being implemented for a respective process component. The process components include, for example, a Support Request Processing process component that handles a request reflecting the initial inquiry to clarify and solve an incident during the operations of an IT system and a Software Problem Reporting process component that handles the collection and reporting of context data in the IT system.

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Patent Owner(s)

  • SAP SE

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Haeberle, Tilmann Wiesloch, DE 13 468
Wocher, Berthold Gaiberg, DE 20 430

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