On-line rules-based return processing
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United States of America Patent
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Feb 19, 2013
Grant Date -
Jul 22, 2004
app pub date -
Jan 2, 2004
filing date -
Mar 24, 2000
priority date (Note) -
In Force
status (Latency Note)
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Abstract
A system and method for providing return labels for remotely purchased merchandise. The system and method include the use of a web access tool (such as a web browser) and a web server to receive, from a customer associated with the web access tool, a request to initiate returns processing. The request is then correlated with return rules of a merchant, and the return is processed according to one or more of the return rules. The return rules can determine various return processes, such as validation of the return, notification to the merchant, crediting of the customer's account, and/or disposition of the returned item.
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