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United States of America Patent

PATENT NO 8385532
SERIAL NO

12119352

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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Methods, devices, and systems are provided for monitoring and reporting various metrics associated with objects of interest. The present invention is adapted to monitor objects of interest, such as contact center agents, to determine whether a triggering event has occurred and, if so, report metrics associated with the object of interest in a dynamic, customized, and real-time fashion.

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Patent Owner(s)

  • AVAYA INC.

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Geist, Marc Broomfield, US 1 46
Paddock, Henry Boulder, US 1 46
Tendick, Pat Basking Ridge, US 1 46

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