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United States of America Patent
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Feb 26, 2013
Grant Date -
N/A
app pub date -
May 12, 2008
filing date -
May 12, 2008
priority date (Note) -
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Abstract
Methods, devices, and systems are provided for monitoring and reporting various metrics associated with objects of interest. The present invention is adapted to monitor objects of interest, such as contact center agents, to determine whether a triggering event has occurred and, if so, report metrics associated with the object of interest in a dynamic, customized, and real-time fashion.
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