Bidding work assignment on conference/subscribe RTP clearing house
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United States of America Patent
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Feb 26, 2013
Grant Date -
Mar 24, 2011
app pub date -
Sep 21, 2009
filing date -
Sep 21, 2009
priority date (Note) -
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status (Latency Note)
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Abstract
A distributed contact center and method of managing tasks within such a contact center is provided. The various sites of the distributed contact center are adapted to bid on contacts by transmitting bids to a work item distribution mechanism via RTP streams, thereby enabling the work item distribution mechanism to analyze the bids in real-time and route the contact accordingly.
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