System and method for reducing call latency in monitored calls
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United States of America Patent
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Feb 26, 2013
Grant Date -
Sep 2, 2010
app pub date -
Feb 27, 2009
filing date -
Feb 27, 2009
priority date (Note) -
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Abstract
A service management platform for processing packet switched communications is provided. The service management platform has a component for handling voice calls. The component for handling voice calls comprises a first input/output for sending and receiving data packets associated with a first leg of a call, a second input/output for sending and receiving data packets associated with a second leg of the call, a monitoring component for monitoring copies of the data packets for commands contained within a payload of the data packets, and a relay component for directly relaying the data packets between the first input/output and the second input/output and for generating and forwarding copies of the data packets to the monitoring component.
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