Systems and methods for secure recording in a customer center environment
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United States of America Patent
Stats
-
Mar 19, 2013
Grant Date -
N/A
app pub date -
May 22, 2009
filing date -
May 23, 2008
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
Systems and methods for secure recording in a customer center environment are provided. The system receives data related to a communication at a media distribution device. A key is provided by a key server to the media distribution device to encrypt the received data. In addition, an identifier may be associated with the received data. The key and the identifier are stored in a database associated with the key server. The encrypted data is recorded the a recorder, where it is accessible to authorized users within the customer center. Upon request, the key is provided to the authorized user to decrypt the encrypted data for play back. The customer center environment may include a user interface for viewing customer contacts. The contact may be organized into folders and annotations associated with the customer contacts may be received.
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