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United States of America Patent
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Apr 2, 2013
Grant Date -
N/A
app pub date -
Oct 4, 2005
filing date -
Oct 4, 2005
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
The present invention, in one embodiment, is directed to an agent available notifier 250 that (a) receives a request from the first customer, but not from the second customer, to be notified when the first contact is eligible for servicing by a selected resource so that the first customer is free to perform a desired activity and (b) in response to the first customer's request, provides the first customer with a selected notification that the first contact is eligible for servicing, wherein the second customer is not provided with the selected notification when the second contact is eligible for servicing.
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Cited Art Landscape
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