Methods, systems, and computer program products for implementing a custom, interactive call flow
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United States of America Patent
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Apr 9, 2013
Grant Date -
Aug 14, 2008
app pub date -
Feb 13, 2007
filing date -
Feb 13, 2007
priority date (Note) -
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status (Latency Note)
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Abstract
A method, system, and computer program product for implementing a custom, interactive call flow are provided. The method includes receiving a sequence of user inputs provided as part of an interactive call. The sequence of user inputs includes data path inputs, security inputs, administrative inputs, and a termination input. The method also includes identifying placement of the security inputs in the sequence, removing the administrative inputs and the security inputs from the sequence, and creating a custom sequence including the data path inputs, a placeholder representing the placement of the security inputs, and the termination input. The method also includes invoking a custom call flow from the custom sequence.
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