Adaptive diagnostics for automated teller machine(“ATM”) fault conditions

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United States of America Patent

PATENT NO 8423465
SERIAL NO

12726384

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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Thus, methods and apparatus for providing adaptive diagnostics for ATM fault conditions are provided. Such methods and apparatus may include one or more computer-readable media storing computer-executable instructions which, when executed by a processor on a computer system, perform a method for diagnosing an electronic self-service device fault condition. The method may include receiving an input from a self-service device. The input may include information regarding a fault-related event. The method may also include assessing a plurality of system-level ramifications of the fault-related event. In response to the assessing, the method may further include determining continued viability of a plurality of ATM services. The method may also include electronically providing a notification of a list of remaining viable self-service device services.

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Patent Owner(s)

Patent OwnerAddress
BANK OF AMERICAMAILCODE NC1-027-20-05 214 N TRYON STREET CHARLOTTE NC 28255

International Classification(s)

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Bryant, Matthew K Gastonia, US 26 300
Dent, Nathan Charlotte, US 56 839
McGraw,, IV William H Charlotte, US 5 37
Vannatter, Timothy B Charlotte, US 17 164

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