System and method for recording and monitoring communications using a media server

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United States of America Patent

PATENT NO 8427981
SERIAL NO

11678315

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Abstract

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A communication system including a media server through which communication packets are exchanged for recording and monitoring purposes is disclosed. A tap is associated with each communication endpoint allowing for cradle to grave recording of communications despite their subsequent routing or branching. An incoming communication is routed to a first tap and upon selection of a receiving party; the first tap is routed to a second tap which forwards communication packets on to the receiving party. The taps may be used to forward communication packets to any number of other taps or destinations, such as a recording device, monitoring user, or other user in the form of a conference.

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Patent Owner(s)

  • INTERACTIVE INTELLIGENCE GROUP, INC.

International Classification(s)

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
O'Connor, Kevin Indianapolis, US 109 2503
Snyder, Michael D Noblesville, US 70 1252
Wyss, Felix Immanuel Bloomington, US 53 516

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