Flagged messages in an automatic integrated unified messaging escalation system
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United States of America Patent
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Apr 23, 2013
Grant Date -
Apr 21, 2011
app pub date -
Oct 20, 2009
filing date -
Oct 20, 2009
priority date (Note) -
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Abstract
An automatic message escalation system includes attaching an acknowledgement flag to a message after it is received in the message mailbox of an identified message recipient. The status of the acknowledgement flag indicates whether or not the message has been retrieved. After a given or specified period of time, the acknowledgement flag is checked to see if the message was retrieved. If the message was retrieved, the message will not be escalated. If the message was not retrieved, the message will be sent to the next message recipient on an escalation list.
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