System and method for automating customer-validated statement of work for a data storage environment
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United States of America Patent
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Apr 23, 2013
Grant Date -
Jan 3, 2013
app pub date -
Sep 10, 2012
filing date -
Mar 9, 2007
priority date (Note) -
In Force
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Abstract
Computer systems and methods are disclosed for improving professional services delivery, such as services in a data management environment. In certain examples, computer systems comprise portals for transmitting and receiving information from parties involved in the performance and receipt of professional services. For instance, a first portal can receive data (e.g., from sales personnel) descriptive of a customer's product environment. A manager module populates a record with the data, and a second portal provides the customer with access to the record for review, correction and/or validation prior to the generation of a Statement of Work or other like project description. The second portal can also request additional information from the customer regarding the product environment. The manager module compares the data received through the first portal with the customer-entered information to identify and/or address discrepancies between the sets of data and customize the generation of the Statement of Work.
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