Methods and apparatus to determine when to deflect callers to websites
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United States of America Patent
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Apr 30, 2013
Grant Date -
Jul 31, 2008
app pub date -
Jan 30, 2007
filing date -
Jan 30, 2007
priority date (Note) -
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status (Latency Note)
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Abstract
Methods and apparatus to determine when to deflect callers to websites are disclosed. An example method disclosed herein to deflect a caller to a webpage comprises receiving a call from the caller, determining a performance metric associated with processing the call, and determining whether to offer the caller an option to terminate the call and access the webpage based on the at least one performance metric.
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