Enabling a business entity to validate support for specific activities in a CRM system before migration from earlier versions
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United States of America Patent
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Apr 30, 2013
Grant Date -
Dec 17, 2009
app pub date -
Jun 10, 2009
filing date -
Jun 12, 2008
priority date (Note) -
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status (Latency Note)
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Abstract
An aspect of the present invention enables users (belonging to a business entity) to validate support for specific activities in a customer relationship management (CRM) system before migration from earlier versions. In one embodiment, the differences between the earlier version and the later version of the CRM system are first identified. An application based on the identified differences is then implemented, with the application designed to demonstrate how activities according to the earlier version would be operative in the later version. The application is provided with an input data representing a first activity (according to the earlier version) and executed to demonstrate how the first activity would be operative in the later version of the CRM system. A user may then inspect an output (e.g., user interfaces related to the first activity) of execution of the application to validate support for the first activity.
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