Distributed hardware/software system for managing agent status in a communication center
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United States of America Patent
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May 7, 2013
Grant Date -
Feb 2, 2012
app pub date -
Sep 15, 2011
filing date -
Feb 21, 2001
priority date (Note) -
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status (Latency Note)
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Abstract
An agent presence application for monitoring target agent resources and rendering agent states to subscribing applications is provided. The presence application has at least one first portion for collecting data regarding states of activity of the target agent resources, and at least one second portion for integrating the data and rendering the agent states to the subscribing applications.
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