Systems and methods for capturing communications data
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United States of America Patent
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May 7, 2013
Grant Date -
N/A
app pub date -
Mar 30, 2007
filing date -
Mar 30, 2007
priority date (Note) -
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Abstract
Systems and methods for capturing communications data are provided. An exemplary method comprises the steps of: establishing connection with a customer center, the customer center being associated with a communications infrastructure; obtaining information that is related to the communications infrastructure, the information obtained being related to a communications protocol that is associated with the communications infrastructure; determining the type of communications protocol based on the information obtained; determining whether the type of communications protocol is supported by a recording system; responsive to determining that the type of communications protocol is supported, receiving communications data using the determined communications protocol; determining whether to record the received communications data; and responsive to determining that the received communications data are to be recorded, recording the received communications data.
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