Method and apparatus for resuming the sessions between client device and IVR system
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United States of America Patent
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May 7, 2013
Grant Date -
Jun 4, 2009
app pub date -
Nov 26, 2008
filing date -
Nov 30, 2007
priority date (Note) -
Expired
status (Latency Note)
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Abstract
A method and apparatus for resuming a session between a client device and an IVR system in customer service. The method includes the following steps: reestablishing the session in customer service; determining whether there is status information of an abnormally terminated session corresponding to the reestablished session in customer service; retrieving the status information of the abnormally terminated session in customer service; and resuming the session between the client device and the IVR system in customer service according to the retrieved status information.
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