System and method for emulating call center screen-pop application
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United States of America Patent
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May 21, 2013
Grant Date -
N/A
app pub date -
Feb 13, 2009
filing date -
Feb 13, 2008
priority date (Note) -
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status (Latency Note)
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Abstract
A system and method are provided for establishing interactive communications between a customer and an agent of a merchant using a third-party. The customer is provided with a link that accesses a data entry element, such as a form, via which the customer can provide additional information to the agent. The third-party receives the entered customer information and forwards it on to the agent via, e.g., a screen pop. If the agent determines that the call should be accepted, the third-party facilitates connecting the agent with the customer.
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