Systems and methods for self-learning and building web contents via a rich call center service
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United States of America Patent
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May 21, 2013
Grant Date -
Jun 28, 2012
app pub date -
Dec 22, 2010
filing date -
Dec 22, 2010
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
Systems and methods provide for providing a plurality of information to a caller associated with a call to a service provider. The method includes: receiving, from the caller, the voice call to the service provider; determining that the voice call cannot be answered; responsive to the determination that the voice call cannot be answered, retrieving a first information from a web service associated with the service provider; and transmitting the first information to the caller.
First Claim
Family
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Cited Art Landscape
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