System and method for processing multi-modal communications during a call session
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United States of America Patent
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Jun 4, 2013
Issued Date -
N/A
app pub date -
Nov 28, 2011
filing date -
Mar 15, 2002
priority date (Note) -
In Force
status (Latency Note)
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Abstract
A system and method for processing multi-modal communications during a call session are provided. A call is received from a caller and assigned to an agent. A caller identification is assigned to the call. Voice communication from the call is processed and displayed. One or more text messages from the caller are received during the call. The caller identification is assigned to each of the text messages. The text messages are matched to the call using the caller identification and are displayed to the agent for review during the call.
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Cited Art Landscape
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