Systems and methods for providing fault detection and management
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United States of America Patent
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Jun 11, 2013
Grant Date -
Jun 16, 2011
app pub date -
Dec 10, 2009
filing date -
Dec 10, 2009
priority date (Note) -
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Abstract
Methods and systems for providing fault detection and management are disclosed. A system includes a web-based interface that allows a user to access all elements of a customer service network, which spans multiple networks, departments, and external partners. The system, and thereby the user, is able to manage almost all aspects of the network, thereby giving the user end-to-end customer experience issue management. Real time and archived events are utilized, in some embodiments, for root cause analysis and/or process and/or performance improvement. Events from differing transport, platform, technology and OSI model levels are correlated for optimal customer experience monitoring alarming and analysis.
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