Systems and methods for automatic scheduling of a workforce

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United States of America Patent

PATENT NO 8463638
APP PUB NO 20100114645A1
SERIAL NO

12686213

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Abstract

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Systems and methods are disclosed for scheduling overtime and time-off for a workforce. In one embodiment, a method of workforce scheduling to handle an expected workload comprises, in an instruction execution system, receiving a first workforce schedule describing existing assignments of a plurality of workers to a plurality of shifts, each of the shifts being associated with a time range and a day; in response to a variance in the expected workload, selecting a modification to the first workforce schedule required to handle the variance in the expected workload during the day; and producing a second workforce schedule that modifies the length of at least one of the plurality of shifts to accommodate the modification to the first workforce schedule.

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Patent Owner(s)

Patent OwnerAddress
VERINT AMERICAS INC800 NORTH POINT PARKWAY ALPHARETTA GA 30005

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Bourke, Mike San Francisco, US 11 686
Fama, Jason Redwood City, US 75 1546
Hamilton, Edward San Jose, US 24 395

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