Customer satisfaction in booking process
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United States of America Patent
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Jul 9, 2013
Grant Date -
N/A
app pub date -
Oct 6, 2004
filing date -
Oct 6, 2004
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
A system and system to improving customer satisfaction in booking process. In one embodiment a system and method are described to determine the cause of the issue in procuring the service is and, based on a set of rules, offer the user a path to complete the procurement successfully. In one embodiment, a system and method are described to determine when a supplier is not available and queue requests until the supplier system is available again. In one embodiment, a system and method are described to actively manage the status of each account so that the user's transactions do not fail because of mis-configured or expired account configuration status.
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Family
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