System and method for software diagnostics using a combination of visual and dynamic tracing
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United States of America Patent
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Aug 6, 2013
Grant Date -
Apr 8, 2010
app pub date -
Oct 7, 2009
filing date -
Mar 3, 2000
priority date (Note) -
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status (Latency Note)
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Abstract
A software system is disclosed that provides remote troubleshooting and tracing of the execution of computer programs. The software system includes an information-gathering module that gathers run-time information about program execution, program interaction with the operating system and the system resources, monitors user actions and captures screen output, and passes the gathered information to an information-display module, the gathered information allowing a support technician (e.g., a software developer, a help desk person, etc.) to see the user interactions with the program and corresponding reactions of the system, and/or to remotely view environment variables, file access operations, system interactions, and user interactions that occur on the user's computer and locate failed operations that cause execution problems.
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