System and method to access content from a speech-enabled automated system

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United States of America Patent

PATENT NO 8526577
APP PUB NO 20070047718A1
SERIAL NO

11212939

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Abstract

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A method of accessing content at a speech-enabled automated system is disclosed and comprises receiving a verbal input at an interactive voice response system. The interactive voice response system can include one or more table-driven state tables, in which action-objects are embedded. Further, the method can include retrieving content from an information store, wherein the content is associated with the verbal input. The information store is logically external to the interactive voice response system.

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Patent Owner(s)

  • NUANCE COMMUNICATIONS, INC.

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Bushey, Robert R Cedar Park, US 124 6253
Idler, Julie A Bartlett, US 1 33
Knott, Benjamin A Beaverscreek, US 66 3337

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