System and methods for managing complex service delivery through coordination and integration of structured and unstructured activities

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United States of America Patent

PATENT NO 8554596
APP PUB NO 20070282659A1
SERIAL NO

11422156

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Abstract

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The invention allows for the integration of structured and unstructured human activities in the context of delivering one or more service. The systems and method described improve efficiency and quality of service delivery by increasing overall productivity and by providing better accountability for the actual cost of delivery.

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Patent Owner(s)

  • INTERNATIONAL BUSINESS MACHINES CORPORATION

International Classification(s)

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Bailey, John H Durham, US 12 291
Kandogan, Eser Mountain View, US 36 816

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