Measuring customer service levels

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United States of America Patent

PATENT NO 8583472
APP PUB NO 20060059034A1
SERIAL NO

10938412

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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Methods and apparatus, including computer program products, for measuring how well interactive components of a service facility that are accessible to users through a communication network perform in serving users, the interactive components being a proper subset of all of the interactive components of the service facility, and using the results of the measuring to evaluate the performance of the service facility with respect to a target performance.

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Patent Owner(s)

  • FMR LLC

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Iannucci, Louis A Hudson, US 8 216
Kulis, Peter E Westford, US 2 10
Ronan, Robert J Hopkinton, US 2 10

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