Systems and methods for endpoint recording using phones

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 8594313
APP PUB NO 20070263786A1
SERIAL NO

11394410

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ATTORNEY / AGENT: (SPONSORED)

Importance

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Abstract

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Embodiments of the present invention provide systems and methods for recording media communication. An exemplary method comprises the steps of: receiving an incoming call from a calling phone; routing the incoming call to a called phone in a contact center; transmitting voice communications associated with the incoming call via the calling phone; duplicating the voice communications via the called phone; transmitting the duplicated voice communications via the called phone; and recording the duplicated voice communications.

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First Claim

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Patent Owner(s)

  • VERINT AMERICAS INC.;VERINT SYSTEMS INC.

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Dong, Thomas Z Marietta, US 39 569
Williams, Jamie Alpharetta, US 8 143

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