Personalizing computerized customer service

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 8615070
APP PUB NO 20120328086A1
SERIAL NO

13604112

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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A method and system for improving user satisfaction with a computer system that includes a computer. The computer prompts a user at a user machine to select a language usage pattern preference from at least two language usage pattern preference choices respectively including at least two text passages, each text passage expressing different text. After the prompting, the computer receives from the user machine a language usage pattern preference selected by the user from the at least two language usage pattern preference choices. The computer stores, in a user profile of the user located in a database accessible to the computer, a flag indicative of the selected language usage pattern preference.

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Patent Owner(s)

  • INTERNATIONAL BUSINESS MACHINES CORPORATION

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Hughes, Nathan Raymond Round Rock, US 7 127
Rao, Nishant Srinath Austin, US 7 127
Uretsky, Michelle Ann Austin, US 7 127

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