Churn analysis system

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United States of America Patent

PATENT NO 8630892
APP PUB NO 20130054306A1
SERIAL NO

13436482

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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A churn analysis system helps a business analyze, predict, and reduce customer churn. The system analyzes customer experiences by using an insightful block level approach to correlate customer experience with customer churn. Through the block level approach, the system is able to more accurately predict and effectively reduce future customer churn. As a result, businesses are able to reduce customer acquisition costs and improve customer retention rates.

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Patent Owner(s)

  • ACCENTURE GLOBAL SERVICES LIMITED

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Amonju, Vukieali Houston, US 1 209
Bhalla, Anuj Lake Hopatcong, US 4 261
Honts, Robert Wayne Austin, US 3 219
Logering, Matthew Dean Bloomington, US 1 209
Walls, Terry Lynn Duluth, US 1 209

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