Method of routing calls from a contact center

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 8634537
APP PUB NO 20060034257A1
SERIAL NO

10919166

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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A method and apparatus are provided for routing calls from a contact center. The method includes the steps of providing a SIP presence server within the contact center that only provides presence information in support of outgoing calls from agents of the contact center, receiving a presence message by the SIP presence server identifying a communication port of an client and routing a call from an agent of the contact center to the client based upon the received registration message.

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Patent Owner(s)

  • ASPECT SOFTWARE, INC.;ROCKWELL ELECTRONIC COMMERCE TECHNOLOGIES, LLC;WILMINGTON TRUST, NATIONAL ASSOCIATION, AS ADMINISTRATIVE AGENT

International Classification(s)

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Hodson, Jeff Wheaton, US 16 192
Hollatz, Mike Huntley, US 18 359
Moser, Mary Ellen Warrenville, US 7 303
Wesen, Dave Channahon, US 10 265

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