Method and apparatus for enabling purchasers of products to obtain return information and to initiate product returns via an on-line network connection
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United States of America Patent
Stats
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Jan 21, 2014
Grant Date -
Sep 6, 2012
app pub date -
Mar 13, 2012
filing date -
Oct 2, 1996
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
An electronic registration system facilitates authorized product returns. A retailer sales associate is prompted to enter individual product identification information such as an individual serial number. This individual product identification information is stored in a database, along with the date on which the product was sold and an appropriate UPC code, SKU number, or manufacturer code. A check digit algorithm may be used to verify the serial number prior to storage. A sales receipt may be imprinted with at least the date of the transaction and the serial number. When a product is returned, the retailer may cross-reference the serial number on the product with that on the receipt to verify the sales receipt. Otherwise, the database may be searched for sales information. A customer may also access a return authorization engine via the Internet to obtain return approval, an authorization number, return instructions, etc.
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