Systems and methods of partial shift swapping

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 8645179
APP PUB NO 20080091501A1
SERIAL NO

11540320

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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Systems and methods of partial shift swapping are disclosed. An exemplary method comprises the steps of: receiving a partial shift swap request from an agent; determining a disposition of the partial shift swap request by applying a set of criteria associated with a validation rule to the partial shift swap request; and if the disposition indicates the partial shift swap request is approved, updating a schedule to reflect the partial shift swap request. An exemplary computer-readable medium has a computer program stored thereon. The computer program comprises computer-executable instructions for performing a computer-executed method of requesting a partial shift swap. The method comprises the steps of: receiving a partial shift swap request from an agent; determining a disposition of the partial shift swap request by applying a set of criteria associated with a validation rule to the partial shift swap request; and if the disposition indicates the partial shift swap request is approved, updating a schedule to reflect the partial shift swap request.

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Patent Owner(s)

  • VERINT AMERICAS INC.

International Classification(s)

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Bourke, Michael Robert San Francisco, US 5 63
Fama, Jason Foster City, US 75 1473
Korenblit, Shmuel San Mateo, US 7 233
Tewari, Swati Santa Clara, US 3 13

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