Alternate procedures assisting computer users in solving problems related to error and informational messages
Number of patents in Portfolio can not be more than 2000
United States of America Patent
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Feb 4, 2014
Grant Date -
May 6, 2010
app pub date -
Jul 29, 2009
filing date -
Jul 29, 2008
priority date (Note) -
In Force
status (Latency Note)
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Abstract
The invention monitors display (error) messages from software programs presented to users and looks for items of interest. When detected, the text of the message is collected along with source of the message, and other details. This data is checked against a database of Messages, either locally, or networked to a remote database. If the issue has not been previously detected it is added to the database. If the message had been detected previously, counters recording frequency of occurrence. Then an option to see additional information is provided. If selected the database returns all the information it has on this specific issue. Also, additionally created content that normally does not exist in the message such as which application and vendor issued the message, frequency of occurrence, and vendor contact information. Additional content such as a detailed description and solutions that were manually created is included in the results to the user. The user can perform additional research and the collected information can be emailed to another user or company.
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