Dynamic allocation of agents for outbound calling in an automated communication link establishment and management system
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United States of America Patent
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Feb 11, 2014
Grant Date -
N/A
app pub date -
Mar 6, 2012
filing date -
Mar 6, 2012
priority date (Note) -
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Abstract
Devices, methods and systems are disclosed herein for dynamically allocating agents during automated operation of a system performing attempts to establish communication connections between a user and a target. When human intervention is needed in order to further process an attempt to establish a communication connection between a user and a target, the system automatically selects the best available agent based upon the skills and experience of available agents in comparison to the conditions, characteristics, or requirements of the attempted communication connection.
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