Systems and methods for remote monitoring in a computer network
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United States of America Patent
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Feb 11, 2014
Grant Date -
Jan 10, 2013
app pub date -
Sep 13, 2012
filing date -
Dec 22, 2006
priority date (Note) -
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Abstract
Systems and methods for providing automated problem reporting in elements used in conjunction with computer networks are disclosed. The system comprises a plurality of elements that perform data migration operations and a reporting manager or monitor agent which monitors the elements and data migration operations. Upon detection of hardware or software problems, the reporting manager or monitor agent automatically communicates with elements affected by the problem to gather selected hardware, software, and configuration information, analyzes the information to determine causes of the problem, and issues a problem report containing at least a portion of the selected information. The problem report is communicated to a remote monitor that does not possess access privileges to the elements, allowing automated, remote monitoring of the elements without compromising security of the computer network or elements.
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