Mobile device applications for computer-telephony systems
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United States of America Patent
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Mar 4, 2014
Grant Date -
Sep 19, 2013
app pub date -
Mar 19, 2012
filing date -
Mar 19, 2012
priority date (Note) -
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Abstract
On a mobile telecommunications device, computer-executable code executes to facilitate interactions between the user of the mobile telecommunications device and a call center or other computer-telephony integration equipment. The computer-executable code includes instructions that request at least one operation to be performed at a call center, where the call center includes a call center controller, an interactive voice response system component, and at least one agent. At least in part, a wireless network transmits the request from the mobile telecommunications device to the call center controller.
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