Session-controlled-access of client data by support personnel
Number of patents in Portfolio can not be more than 2000
United States of America Patent
Stats
-
Mar 4, 2014
Issued Date -
N/A
app pub date -
Jul 24, 2010
filing date -
Jul 24, 2010
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
A method for controlling access to client data by support providers includes initiating a session on a server computer in response to receipt of a request for assistance from a client, the session having client data associated therewith. A session key is generated for the session. The session key includes a session identifier and a support provider identifier corresponding to an assignee. The session key may further include a client identifier corresponding to the client. Requests to access the client data include an assignee key including a session identifier and a support provider identifier, and potentially a client identifier if needed. The assignee key is compared to the session key. If correspondence is found between the identifiers in the assignee key and the session key, access is granted. A corresponding apparatus and computer program product are also described.
First Claim
Family
International Classification(s)
Cited Art Landscape
Patent Citation Ranking
Advertisement
Advertisement
Advertisement
Recipient Email Address
Recipient Email Address
Comment
Recipient Email Address
Add to Portfolio(s)
To add this patent to one, or more, of your portfolios, simply click the add button.
This Patent is in these Portfolios:
Add to additional portfolios:
Last Refreshed On:
Changes done successfully