Systems and methods for providing a personalized communication processing service
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United States of America Patent
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Mar 11, 2014
Grant Date -
Apr 22, 2010
app pub date -
Oct 22, 2008
filing date -
Oct 22, 2008
priority date (Note) -
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status (Latency Note)
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Abstract
Systems and methods for providing a personalized communication processing service are disclosed. In one embodiment, a personalized communication processing system (PCPS) can include a processor, an input/output interface, and a memory. The memory can be configured to store instructions, executable by the processor to intercept an incoming communication from a calling party, identify calling party information, determine a contact category to which the calling party is logically associated based upon a recognized relationship between the called party and the calling party as defined in the contact category, determine a user state of the called party that identifies conditions under which a communication processing treatment is to be provided for the contact category according to a personalized communication processing rule, apply the rule associated with the determined user state and the determined contact category, and process the incoming communication according to the applied personalized processing rule.
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