System and method for integrated display of multiple types of call agent data

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United States of America Patent

PATENT NO 8670552
APP PUB NO 20070206764A1
SERIAL NO

11359195

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Abstract

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Method and systems are presented for presenting multiple activities associated with one of a plurality of call center agents correlated in time. In one embodiment, the method comprises the steps of: determining at least one of the agents to be displayed; and displaying activity information in visual correlation with a timeline. The activity information includes a first plurality of activities originating from a first source and a second plurality of activities originating from a second source. Each of the activities is associated with the at least one agent.

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Patent Owner(s)

  • VERINT AMERICAS INC.;VERINT SYSTEMS INC.

International Classification(s)

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Iannone, Jeff Alpharetta, US 11 982
Keren, Shimon Sunnyvale, US 13 822
Nies, James Gordon Carmel, US 19 999
Srinivasa, Srivijaya Suwanee, US 7 119

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