Interaction using content

Number of patents in Portfolio can not be more than 2000

United States of America Patent

PATENT NO 8676895
SERIAL NO

13271938

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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A method, computer-readable medium and system for interacting using content are disclosed. A web response may be executed on a first computer system and/or another computer system associated with the first computer system responsive to the initiation of a call over a voice channel between the first computer system and a second computer system. The web response may include automatically downloading content over a data channel so that it can be automatically presented at the first computer system and/or another computer system associated with the first computer system. The content may include video, audio, information from a social networking website, a blog, other content, some combination thereof, etc. In this manner, more and/or different types of content can be used to communicate with callers by causing content to be presented in conjunction with communication over a voice channel.

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Patent Owner(s)

Patent OwnerAddress
EGAIN COMMUNICATIONS CORPORATION345 E MIDDLEFIELD ROAD MOUNTAIN VIEW CA 94043

International Classification(s)

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Hahn, Sam Saratoga, US 10 89
Narang, Promod Los Altos, US 10 92
Roy, Ashutosh Los Altos, US 16 146

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