System and method for the automatic validation of dialog run time systems

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United States of America Patent

PATENT NO 8683437
SERIAL NO

10826065

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Abstract

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A method, system and module for automatically validating dialogs associated with a spoken dialog service. The method comprises extracting key data from a dialog call detail record associated with a spoken dialog service, transmitting the key data as a dialog to a state-based representation (such as a finite-state machine) associated with a call-flow for the spoken dialog service and determining whether the dialog associated with the key data is a valid dialog for the call-flow.

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Patent Owner(s)

  • NUANCE COMMUNICATIONS, INC.

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Castillo, Cecilia Lebanon, US 6 26
Roycraft, Theodore J Califon, US 9 78
Wilson, James M Berkeley Heights, US 387 10498

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