UPD-based soft phone state monitoring for CTI applications

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United States of America Patent

PATENT NO 8687500
SERIAL NO

13629139

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Abstract

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A supervisor computer directly communicates, via User Datagram Protocol (UDP) packets, with a call control application software in a soft phone. The UDP packets provide real-time information, from a desktop of the soft phone, describing call activity and usage status of the soft phone. The supervisor computer is able to remotely control usage of the soft phone according to information provided by the UDP packets.

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Patent Owner(s)

  • INTERNATIONAL BUSINESS MACHINES CORPORATION

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Jaiswal, Peeyush Boca Raton, US 213 4819
Narayan, Naveen Flower Mound, US 41 1035

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